Interactive Voice Response - IVR
It is a fully computerised, automatic service that enables you to access commonly used telecommunications features and services, at your convenience.
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Home \ Home & Personal \ At Home \ Interactive Voice Response
Customer Service Information
Interactive Voice Response - IVR
Easy Numbers at your Fingertips - Whatever solution you choose, you can rely on support from Etisalat, anywhere, anytime.
Etisalat's Interactive Voice Response Service - IVR is a fully computerised, automatic service that enables you to access commonly used telecommunications features and services, at your convenience.
| Number | Description | Landline Charges | GSM Postpaid Charges | GSM Prepaid Charges |
| 100 | International Operator assistance Service | Free | GSM Rate | GSM Rate |
| 101 | Customer Care Centre . | free | Free | Free |
| 105 | Customer Care Centre (fax) | Free | GSM Rate | GSM Rate |
| 120 | Recharge of Wasel GSM Prepaid Service | Not Applicable | Not Applicable | Free |
| 121 | Check available balance on Wasel | Not Applicable | Not Applicable | Free |
| 122 | Credit and check available balance for Landline Prepaid - Al Maysour and Wasel reneweal | Not Applicable | Not Applicable | Free |
| 123 | Access to Al Mersal Message Service for Mobile & landline | Chargable 18/Fils / 09 Fils (Peak/Off) | GSM Rate | GSM Rate |
| 125 | Subscription facility for your GSM for your postpaid and prepaid & Landline | Free | Free | Free |
| 131 | Phonogram & Telegram Enquiries - Arabic & English | Free | GSM Rate | Not applicable |
| 133 | Etisalat Calling Card & Prepaid Calling Card ECC/PCC | Free | Free | Free |
| 141 | Speaking Clock - Arabic and English | Chargable 30/Fils/Call | Chargable 30/Fils/Call | Chargable 30/Fils/Call |
| 142 | IVR Billing Information - English and Arabic | Chargable 30/Fils/Call | Chargable 30/Fils/Call | Not applicable |
| 144 | Greetune Ring back Tone (RBT) For GSM | Not Applicable | GSM Rate | GSM Rate |
| 146 | Activation/Deactivation Follow Me Service for Call Forwarding activation/ deactivation | Free | GSM Rate | Not applicable |
| 150 | E-mail Reader Service | Not Applicable | 060/Min | 060/Min |
| 151 | International Call Booking, Enquires and International Collect Call | Free | GSM Rate | Not Applicable |
| 166 | E-view Service | Free | Free | Free |
| 181 | Directory Enquires- English and Arabic | Chargable Dhs.1 P/M, 50Fils every 30 Sec | Chargable Dhs.1 P/M, 50Fils every 30 Sec | Chargable Dhs.1 P/M, 50Fils every 30 Sec |
| 7000 1 7000 | Information Service English and Arabic Yellow Pages | Chargable Dhs. 3.00/PM | Chargable Dhs. 3.00/PM | Chargable Dhs. 3.00/PM |
| 800173 | Fault Report Telex & Data | Free | Free | Free |
How to Subscribe
Etisalat's Interactive Voice Response Service - IVR is a fully computerised, automatic service and requires no subscription. It is available to all active fixed line phones.
Contact Us
Please call our customer support representative at 101 for further information & assistance.
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